Return Policy

We aim to make returns and exchanges clear and manageable. If you decide a purchase is not right for you, you may request a return within 30 days of the delivery date, subject to the conditions below and any rights provided by applicable law. Please use this period to check the item and decide whether you wish to keep it.
To qualify for a refund under our standard policy, an item must be returned in the condition in which it arrived. It must be unused, unworn, and unwashed, with no damage, alterations, or signs of careless handling. Please include all original packaging, labels, tags, instructions, accessories, and other components supplied with the product. Returning the complete item helps our team inspect it and process your request.
Contact customer support before sending anything back. We will review your request and, if it meets the requirements, provide return instructions. Where available, we may supply a prepaid shipping label with the correct destination and tracking details. Please do not send a return using a different carrier or address unless our team has approved it. An unapproved shipment may be difficult to trace and could take longer to process.
We recommend checking your order as soon as it arrives. If you notice damage, a manufacturing issue, missing parts, or an incorrect item, let us know promptly and provide a description of the problem. Photographs and your order details can help us investigate. Early notification may allow us to offer an appropriate solution, such as a replacement, exchange, or refund, depending on the circumstances and product availability.
Some items may not be eligible for return under the standard policy. This can apply to products restricted for hygiene or safety reasons, customized goods, or other categories identified by applicable rules. If you are unsure whether a particular product can be returned, contact us before shipping it back. Our team can explain any product-specific requirements that apply.
Customers in locations with statutory cancellation protections may have rights in addition to those described here. For example, eligible purchases made in certain European Union countries may be canceled within 14 days under local consumer laws, without the customer needing to give a reason. Where such a right applies, the product must be handled with reasonable care and returned with its packaging, accessories, and documentation, unless relevant law provides otherwise. This policy does not remove consumer rights that cannot legally be excluded.
If you would like a different size, color, or style, the simplest approach is usually to request a return for the original item and place a separate order for the replacement. This helps us manage stock accurately and allows the new order to begin processing without waiting for the returned item to arrive. Any refund will be handled through the original payment method where possible, subject to the relevant payment provider’s procedures.
Once your parcel reaches our returns facility, our team will inspect the item and check that it meets the return requirements. We will notify you when the review is complete and let you know whether the request has been approved. For an approved refund, we generally submit the credit within 10 business days. The time it takes for funds to appear in your account depends on your bank or payment service and may take additional time.
Please keep your return tracking information until the process is finished. If you have questions about eligibility, instructions, or the progress of a return, contact customer support with your order details. We will review each request fairly and explain the available next steps in line with this policy and applicable law.