Cancellation

Orders enter our fulfillment system soon after checkout is completed. Once a purchase is confirmed, the information needed to prepare and ship it is passed to the relevant teams and systems. This allows us to begin processing promptly, but it also means that changes are generally not possible after an order has been submitted.
Please review your cart and checkout details carefully before placing an order. This includes checking product choices, sizes, quantities, contact information, shipping and billing addresses, and payment details. After processing begins, we are usually unable to change an item, adjust its quantity, switch the payment method, or correct an address. Accurate information at checkout helps our fulfillment and delivery teams handle your order efficiently and reduces the chance of delays or other complications.
Some products, particularly limited releases or items in high demand, may be subject to purchase limits. These limits help give more customers a reasonable opportunity to buy popular merchandise and discourage bulk purchasing that could reduce availability for others. Restrictions may be set for a single order, a customer, or a household, depending on the product and circumstances.
We also use systems intended to identify unusual purchasing activity, including automated tools designed to place orders or bypass checkout limits. To apply purchase rules consistently, we may review orders that appear connected through shared details such as contact information, payment methods, billing records, or delivery addresses. Multiple orders using related information may therefore be assessed together.
Orders that exceed a stated limit or appear to have been placed through automated or otherwise prohibited methods may be canceled. This can happen even if an order confirmation was sent before the review was completed. If a cancellation occurs, your payment provider may temporarily show an authorization or pending transaction. Such a hold is generally released according to the provider’s processing schedule, which can vary between financial institutions.
Attempts to avoid purchase restrictions are not permitted. Examples include opening multiple accounts to obtain extra units, making minor changes to addresses to disguise related orders, or submitting repeated transactions in quick succession. When we identify activity that appears intended to bypass our rules, we may cancel the affected purchases and, where appropriate, limit future access to purchasing features.
These measures are intended to support fair access and protect the reliability of the shopping experience. They are not designed to penalize customers who place ordinary orders in good faith. If an order is canceled or you believe a purchase restriction has been applied by mistake, contact customer support with your order reference and relevant details. Our team can review the circumstances and explain any available next steps.
Please remember that a confirmation message does not always mean that an order has completed every review or is guaranteed to ship. Orders may still be checked for stock availability, payment authorization, fulfillment requirements, and compliance with purchase limits. We make these checks to protect customers and maintain accurate inventory records.
By confirming your purchase, you help us begin processing with the correct information. Taking a moment to verify your selections and details before checkout can prevent avoidable problems later. For limited or high-demand products, reviewing any displayed quantity restrictions before submitting your order can also help ensure that your purchase meets the applicable requirements.